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Hospitals & healthcare
Health

Hospitals & healthcare

by Sarita Rao 8 min. 19.07.2020 From our online archive
Who's entitled to healthcare and where to find hospitals
Photo: Anouk Anthony
Photo: Anouk Anthony

Most of us never plan a hospital visit, unless it's to welcome a new child into the world. The good news is that if you do need hospital care, Luxembourg is in the top 10 countries for best healthcare.

It has 18 hospitals or treatment centres with more than 3,000 beds, and the government plans to expand the Robert Schuman Hospitals with patient hotels and an extension of home care.

Last year the government announced plans to make the country's hospitals "the most modern in Europe" by injecting €207m of investments. All hospitals in Luxembourg are state-funded, and none are privately owned.

Currently people suffering from Covid-19 are being treated at the Central Hospital and the Health Ministry has stated that they have learnt lessons from the pandemic

Who is entitled to hospital treatment?

All residents of Luxembourg are entitled to emergency healthcare in the Grand Duchy, but if you are not part of the CNS (Caisse Nationale de Santé) you will need other health insurance for non-emergency care, as you have not made social security contributions.

Emergencies

For emergencies you should ring 112. They will be able to provide you with a list of all hospitals, doctors and dentists on-call or provide an ambulance. Otherwise you can go directly to the Cas d'Urgence (Emergency department) of a hospital, but be aware that not all of Luxembourg's hospitals have emergency or out of hours services.

To admit yourself in an emergency you must bring your ID or passport, your CNS card, private health insurance or European Health Insurance Card (EU citizens only). If you don't have insurance, you may be asked to pay a deposit. Once you have been treated, payment for treatment may be requested on site or invoiced to your home address.

Not all hospital staff may speak English, particularly outside City locations. A medical translation tool to help guide you through medical terminology was launched last year.

General admission to hospital

You need a doctor's referral to be admitted to hospital but you can also make appointments directly with specialists. Waiting times may vary and can take a few weeks, but in general the speed of treatment in Luxembourg is favourable compared to other EU countries. Similarly, the out-of-pocket expenses of patients is amongst the lowest in the EU.

More than half of Luxembourgers have additional health insurance. Photo: Shutterstock
More than half of Luxembourgers have additional health insurance. Photo: Shutterstock

Inpatient or outpatient treatment

The CNS covers outpatient and inpatient treatment in hospitals in 2nd class rooms, which means you are likely to be sharing with 1-2 other people. If you want a 1st class private room it will cost you extra unless you have private health insurance, which some 56% of the population has. You will only use 3rd class ward-style rooms if there are no other rooms available.

If you are admitted as an inpatient by a licensed hospital doctor you will be discharged by the attending doctor. As an outpatient, you have the right to leave a hospital at any time but you may be asked to sign a certificate of discharge.

Inpatient – what you should take and visiting hours

Inpatients should take a change of clothes and bedwear, toiletries and money for sundry items such as bottled water. Visiting hours are restricted for the benefit of patient recovery and staff levels, so check at the specific hospital you are attending.

Costs

The CNS has a reimbursement system, so expect to pay after your treatment and then claim your money back. CNS card-holders will be charged a standard amount for overnight stays or day visits of between €10-€20. The CNS will reimburse between 80% to 100% of treatment, medical care, drugs, tests, travel costs, medical devices or aids, rehabilitation costs or maternity care. Full details of what is covered by the CNS for hospital visits can be found here.

Depending on your private health insurance, you may be able to recover additional costs or the full cost of treatment. You can find a full list of private health insurance providers here and a comparison website here.

Where to find hospitals

Government plans to expand Robert Schuman hospitals. Photo Guy Jallay
Government plans to expand Robert Schuman hospitals. Photo Guy Jallay
  • Centre Hospitalier de Luxembourg (CHL) (includes Clinique Pédiatrique/Kannerklinik), 4 Ernst Barblé, Strassen, tel: 44 11 11  (Kannerklinik 44 11 31 33),website: www.chl.lu
  • CHL – Maternité Grande-Duchesse Charlotte, 120 Route d’Arlon, Strassen, tel 44 11 11, website: https://maternite.chl.lu/
  • CHL – Clinique d’Eich, 78 Rue d’Eich, Weimerskirch, tel: 44 11 12, website: www.chl.lu
  • Hôpital Kirchberg (part of Hôpitaux Robert Schuman), 5 Rue Edward Steichen, Kirchberg, tel : 24 68 1, website : www.hkb.lu
  • Clinique Bohler (part of Hôpitaux Robert Schuman), 5 Rue Edward Steichen, Kirchberg, tel : 26 33 31, website : www.cbk.lu/en
  • ZithaKlinik (part of Hôpitaux Robert Schuman), 36 Rue Ste Zithe (Gare quartier), tel : 28 88 1, website : www.zitha.lu
  • Clinique Sainte-Marie (part of Hôpitaux Robert Schuman), 7-11 Rue Würth-Paquet, Esch-sur-Alzette, tel : 57 12 31, website : www.csm.lu
  • Centre Hospitalier du Nord, 120 Avenue Salentiny, Ettelbrück, tel : 81 66 1, website : www.chdn.lu
  • Clinique Regionale du Nord, 10 Rue Grande-Duchesse Charlotte, Wiltz, tel : 81 66 9, website : www.chdn.lu
  • Centre Hospitalier Emile MayrischHôpital Princesse Marie-Astrid,  187 Avenue de la Liberté, Niederkorn, tel : 57 11 1, website : www.chem.lu
  • Centre Hospitalier Emile Mayrisch – Hôpital de la Ville de Dudelange, Rue de l’Hôpital, Dudelange, tel : 57 11 1, website : www.chem.lu
  • Centre Hospitalier Emile Mayrisch – Centre Médical Clinique Sainte Marie, Rue Emile Mayrisch, Esch-sur-Alzette, tel : 57 11 1 , website : www.chem.lu
  • Hôpital Intercommunal, 1 Rue de l’Hôpital, Steinfort, tel: 39 94 91 1, website: www.his.lu
  • Centre Hospitalier Neuro-Psychiatrique, 17 Avenue des Alliérs, Ettlelbrück, tel : 26 82 37 00, website : www.chnp.lu
  • Centre Thérapeutique Useldange, 14 Rue d’Everlange, Useldange, tel : 23 63 03 20, website : www.ctu.lu
  • Centre Thérapeutique Manternach, Château Syrdall, Manternach, tel : 71 06 06, website : www.syrdallschlass.lu
  • Centre Thérapeutique Diekirch, 1 Rue Clairefontaine, Diekirch, tel : 26 80 08 35

On-call services

On-call hospitals operate emergency services, some to specific hours, and clinics and hospitals on duty are listed daily on Editus. On-call medical centres for access to doctors out of hours (nights, weekends and public holidays) can be found here, with more information on emergency services here. If you need an emergency dentist, you'll find details for the Centre Medico Dentaire here

You can find details of specialists or specific disciplines such as psychiatry, obstetrics or geriatrics here.

More information

Sante.lu is the government health portal providing advice on illness prevention, details of procedures for claiming reimbursement of health expenditure, as well as legislation, articles and publications on health.

You can find leaflets about the hospitals in Luxembourg on the CNS website. You can read our article on finding a medical specialist here

For a lighter take on surgery in Luxembourg, read "Under the knife in another language".


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