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What to do in an emergency
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What to do in an emergency

1 by Sarita Rao 7 min. 07.12.2020
Ambulance, medical, fire, car accident, sick pet or forgot your house keys – when should you call 112? With a section on what to do if you think you have Covid-19

We all hope that in our first few days, weeks or months in Luxembourg we will not have to deal with an emergency, but even if you’re not a girl guide, you should "be prepared". Always keep a copy of your social security card, European Health Insurnce Card or Private Insurance details with you. And if in doubt, dial 112.

We cover what to do if you think you have Covid-19 at the end of this article. 

Emergency services (ambulance, medical, fire, breakdown, locked out)

You should call 112 if you have a medical, fire or rescue emergency, if your vehicle has broken down (and you don’t have cover or you’re trapped inside your vehicle) or if you need a locksmith. Most emergency operators speak English (try to speak clearly as operators may not be native speakers). Lines are open 24/7. You will be required to give your name, contact number, exact location details, the nature of the emergency and number of people involved.

You can also call 112 for:

  • hospitals on call
  • pharmacies on call
  • dentists on call
  • veterinarians on call
  • emergency locksmiths
  • breakdown services

Gouvalert app

A new mobile app, Gouvalert was launched last year to allow the Emergency Relief Center 112 or the Ministry of State's Crisis Communication Department to broadcast alerts on major incidents that occur on a national scale such as serious accidents, bad weather, fires, or energy disruption. 

App users can also contact the emergency services directly and will be geolocated, which is useful if you are injured and need immediate assistance (for example a mountain biking accident). 

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Hospitals

A list of hospitals in Luxembourg that are on duty for the day for accidents and emergencies is published with contact details.

For emergencies for children under the age of 14 years, the Kannerklinik next to the Central Hospital on 4 rue Ernst Barblé has a 24/7 emergency department, or the Clinique Bohler in Kirchberg.

A list of all hospitals in the Grand Duchy (telephone and address) can be found here. Other useful numbers for more specific services (women in distress, alcoholics anonymous etc) can be found here.

Hospitals that can handle pregnancy emergencies include the Clinique Bohler, and the Maternité Grand Duchesse Charlotte.

Ambulance services

Ambulances may not be staffed by qualified medics, so if the emergency is serious, specify Le Service D’Aide Médicale Urgente (SAMU) when you call 112. The Red Cross Luxembourg, and Luxembourg Air Ambulance all provide ambulance services, but if in doubt, ring 112 (or 44 22 44) first.

Outside of hours (non-Covid patients)

You can visit one of these three medical centres (Luxembourg, Ettelbruck and Esch-sur-Alzette) on weekdays from 20.00 to 24.00 and holidays/weekends from 8.00 to 20.00. Call 20 33 31 11 to make an appointment.

Pharmacies

To find on-duty pharmacies open at night and at weekends, you can call 112 or check online.

Vets

You can find a list of on-duty vets.

Fire Brigade

There are 134 fire stations in Luxembourg but 95% of the 4,000 firefighters in Luxembourg work voluntarily. You should not contact the fire brigade if you have a problem with a wasp, bee or hornet nest. You can find information on what to do here.

In the event of an emergency, call 112. You can find contact details of your commune fire brigade here.

Police

In the case of police emergencies telephone 113. You should report thefts, burglaries, assaults or suspicious behaviour to the police. If you’re going on holiday and you inform your local police station in advance, they will try to drive by your house to check everything is OK while you are away. You can do this online via a form

Photo: Shutterstock
Photo: Shutterstock

Vehicle Breakdown

If you breakdown and you don’t have cover and you need emergency rescue (you are trapped inside your car) dial 112 or 26000. A number of insurance companies, Europe Assist and ACL (Automobile Club of Luxembourg) can provide private cover. Anglo Info provides a guide for English to French translations of key phrases like "I have a flat tyre".

Emergency numbers for gas, electricity and water

In case of emergency or breakdown you can telephone Creos 24/7

Gas: 8007-3001

Electricity: 8002-9900

More details are provided here

Water: dial 112 or switch off your water at the mains tap (often in garage or basement) and contact your local commune.

Covid-19 emergency testing

If you have COVID-19 symptoms do not go to your doctor.

Consultation centres in Kirchberg and Esch-sur-Alzette Photo: Anouk Antony
Consultation centres in Kirchberg and Esch-sur-Alzette Photo: Anouk Antony

Residents aged 6 years and over can go to one of the COVID-19 consultation centres listed below without an appointment between 10.00 and 17.00 for a free consultation. You must bring your ID, and a social security card if you have one. 

If you are seriously ill or have a health problem, call 112 in an emergency, or consult your doctor via the telephone or Teleconsult.

Consultation Centre COVID-19 Luxembourg-Centre
31, boulevard Konrad Adenauer
L-1115 Luxembourg-Kirchberg

Consultation Centre COVID-19 Esch-sur-Alzette
2, rue Jos Kieffer
L-4176 Esch-sur-Alzette

Children under 2 years can be tested at the KannerKlinik of the Central Hospital. PCR tests (under 2 years only) are available between 7.00 and 11.00, Monday to Friday, and by appointment only.

Children aged between 2-6 years can be tested with an appointment at these Centres Médico-sociaux between the hours of 8.30 and 12.3o so long as they have a medical prescription from their doctor. 

CMS Luxembourg, 2, rue G.C. Marshall; L-2181 
CMS Ettelbruck, 2A, avenue Lucien Salentiny, L-9080 
CMS Dudelange, 56, rue du Parc; L-3542 

You can  book appointments online but your child must have a valid matricule, otherwise  you will need to contact them on 22 00 99 66 (lines open from 8.00 to 12.00 and from 13.00 to 17.00). You can find more information on the ligue.lu website here

The LNS testing centre in Dudelange also tests children aged between 2 and 6 years and they will need both a doctor's prescription and an appointment to be tested.

An alternative if your child is very ill is Pick Doheem, and you can also try the private laboratories, as some prioritise children. 

You can find more information on Covid-19 health support, advice and testing here


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