Luxembourg cabs rated poor
(JB) Luxembourg's taxis were rated as “poor” by a panel of experts who tested cabs in 17 European countries.
The study was conducted by undercover judges dressed as businessmen, who sampled a series of 10 routes from the airport around the capital during the day and night.
There, they assessed the friendliness of the driver, their level of spoken English and local knowledge for recommending sights and restaurants. The cleanliness of the cabs and use of the shortest distance available to reach their destination were also rated.
Taxi drivers in Luxembourg were praised for their consistent helpfulness. Of the 10 drivers assessed, seven knew their client's desired destination instantly.
However, the judges marked down five Luxembourg cabbies for taking lengthy detours. Meanwhile in nine out of the 10 trips, they were given no choice over which taxi they could take and in eight cases the judges did not receive a receipt for their journey.
Driving skills also came under fire. According to the study, one cab driver ran a red light in Luxembourg, while nine used their mobile phones without a hands-free device, a legal requirement in Luxembourg.
The drivers also fell short in their grasp of English, a common language spoken among the Luxembourg business community. Half of the drivers spoke only poor English and eight could not give information about local attractions.
Luxembourg's automobile club ACL called for better regulation of the profession in order to improve standards.