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RGTR bus service satisfactory, say passengers
Luxembourg

RGTR bus service satisfactory, say passengers

14.03.2012 From our online archive
An Ilres study found that 96% of passengers are satisfied with the RGTR bus service, even as 23% of buses on the 280 routes run late.

(CS) An Ilres study found that 96% of passengers are satisfied with the RGTR bus service, even as 23% of buses on the 280 routes run late.

Around 800 buses are used on the “Régime Général des Transports Routiers” service which stretches across the country.

More than 50 million passengers used the buses last year, some 137,000 a day. This prompted the transport department of the infrastructure ministry to conduct a survey on service and quality.

Of the 925 passengers polled, 96% found the RGTR service satisfactory, with 94% saying they would recommend the service to others.

A whopping 100% also said the buses were clean.

With only 10% of passengers depending on the public transport system, some 78% still said they see advantages using the bus as opposed to other kinds of transport.

“Many people want to save money and therefore take the bus. But 30% of respondents also said they could make better use of their time on the bus in comparison to in the car,” said Charles Margue, director of Ilres.

Despite the positive response, it was also found that 23% of buses run more than six minutes late. To improve this, transport minister Claude Wiseler has suggested introducing more bus lines on roads into the city centre.

Mr Wiseler said the goal was to attract more people by offering a quality service.