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Numéricable customers to receive compensation
Luxembourg

Numéricable customers to receive compensation

11.12.2013 From our online archive
Customers of telephone, internet and television provider Numéricable who experienced a disruption of their lines last weekend will be compensated, the company has confirmed.

(CS) Customers of telephone, internet and television provider Numéricable who experienced a disruption of their lines last weekend will be compensated, the company has confirmed.

Some 3,700 households experienced problems with their connections last Friday, with some 650 still having issues on Monday.

The reason for this disruption was damaged cables, with some households in Differdange still affected by the middle of the week.

While the problem has largely been solved, Numéricable on Tuesday afternoon said that customers will be compensated for the inconvenience caused.

Based on their subscription and the duration of the disruption, customers will receive credit with the company.

While Numéricable said that it will contact customers directly, affected users can also contact billing.lu@numericable.eu